Looking for your next holiday? Then you might find out that there are more holiday providers than if might seem. That’s why it might be hard to decide which travel agency you should choose for your next holiday. One of the companies that you might choose is Isango. But what kind of holidays do they offer? At what locations can you find their hotels? Are the locations and hotels just as pretty as they seem to be on their website? And if something happens during your holiday, is their some kind of customer service that you might contact in case if need? The only way to find the answers to your questions is to ask customers that have already spend a holiday with Isango. They can inform you about the pros and cons of booking at this holiday agency and prepare you for what you are in for. That way you can make your own informed decision.
Isango is a holiday agency. The name of the company comes from the Zulu language, where Isango means ‘gateway’. They offer tours, experiences and tickets to attractions. They operate from more than 300 destinations and offer over 10,000 experiences that you can choose from. Their popular destinations include London, Paris, Venice, Reykjavik, Barcelona, Bangkok, New York, Amsterdam, Dublin, South Africa, Belfast, Gran Canaria, Dubai, Edinburgh and Rome. Among their popular attractions are Seine cruises, Parc Güell, Golden Circle, Disneyland Parc, Northern Lights and the Eiffel Tower, but also the Berlin Wall, Stonehenge, Harry Potter Experience, Tower of London, London Eye, Brooklyn, Statue of Liberty, Auschwitz, the Vatican, Colosseum, Golden Circle, Thames cruises and St Marks Square. For some cities they also offer city passes that allow you to visit the main attractions of the city.
Isango introduced itself.
Services of Isango
You can make reservations for their holidays and attractions via their website. You can sign up for their online newsletter to stay posted on their latest news, updates and special discounts. And they can be followed on social media such as Facebook, Twitter, Instagram and Pinterest.
Complaints, Compliments and Tips for Isango
Have you ever booked a holiday or bought a ticket to an attraction via Isango? If that’s the case, you are in the perfect position to tell us how things at Isango really work. Have you enjoyed your holiday? Were the tickets fo the attractions valid? Did the city tour really show you the main places to go to in that particular city? And how were the people that organised the trip? Were they friendly, hospitable and helpful? And did everything go well or was there some reason why you needed to contact customer services? And were they able to solve your problem? Please let us and potential travellers know by means of a customer review. Your review can inform others of how things at Isango are really run.
What kind of holidays, city trips and attractions does Isango offer? Read reviews about their city trips in London, Rome, Venice, Berlin & more cities
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I urge everyone to STAY CLEAR OF ISANGO - this company takes your money under misrepresentation of experiences. I DID NOT GET WHAT I PAID FOR. And once they take your money THEY DO NOT CARE AND CHANGE THE DETAILS ON THE WEBSITE suggesting you’re lying.
I purchased a Miami bus tour with Miami Seaquarium tickets which was clearly advertised on the website at the time of purchase as a ‘combo’. I have screen grabs as proof.
There were a variety of issues with what they sold me...
1 - On arriving at the bus stop, with my 18 month old baby, I was told the bus tickets I had been sent weren’t valid for travel and I had to make my own way across the city, a 45 minute journey of my own expense in taxis, to pick the tickets up from the main bus office.
2 - At the time of purchase, Isango’s website clearly stated that you got a second day free on the bus tour when you received your first ticket, which my paperwork confirmed, however staff of the bus company told me this was not true and Isango had given, and sold, me the wrong information.
3 - The Miami Seaquarium was listed as a stop on the bus tour on the paperwork, sent to me by Isango, and when I arrived at the bus stop I was told by the bus company that this information was incorrect. I then had to pay $50 in taxis to take a 20 minute ride to get to the aquarium. And of course return.
The customer service is severely lacking any sort of empathy or service in general and even if you have proof through images, paperwork, email trails and receipts THEY DO NOT LISTEN.
The price is good an ordering site is very easy to use. Then the hard part begins. Be aware for this tour TICKET Vouchers MUST BE PRINTED or they are void. I had to install web to pdf on Android download the html attachment they send covert to pdf email hotel to print so my advice either print before you travel at home or just skip pay a bit more and buy on bus