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Sometimes you want to send something that cannot be contained in an envelope. In that case, you will need a special parcel delivery service to bring the package to the home of the receiver, especially when said receiver lives abroad. But what kind if parcel delivery service is the best choice? One of the companies that offer parcel delivery services is ParcelCompare. But will they handle your parcel with care? Will the package end up safely at the home of the recipient? And what kind of customer service will ParcelCompare provide if your parcel gets lost or you have some order sort of question, complaint or problem? The best people to inform you of these matters are the ones that have sent a parcel via ParcelCompare before you did. Read their reviews containing their experiences, comments, opinions and ratings to find out if ParcelCompare sounds trustworthy and reliable enough to deliver your parcel.
ParcelCompare is a parcel delivery company. The company was founded over 30 years ago, so they have quite a bit of experience. Their goal is to offer great service and amazing value. Now, they service over 40,000 customers and operate in 80 countries worldwide. They offer South Africa parcel delivery services for people that want to send parcels within South Africa. So you can have them send your parcel to someone on the other end of the country. But they also provide international delivery services. They send to over 220 countries worldwide. So you can send a package to the USA, Far East, Australia, Africa or South America and countries like China, Jamaica, Canada, Bangladesh, Nigeria, Hong Kong, Kenya, Italy, Germany and many other countries. Their couriers include FedEx, DPD, DHL, Hermes, TNT, UPS and some other couriers. And they also offer delivery services for large and heavy parcels. They offer door-to-door delivery services, but you can also choose to drop your parcel off at the post office.
Let's hope they'll avoid these shocking delivery fails.
You can get a quote via their website. Just choose the collection country, collection postcode, delivery country, delivery postcode and the number of parcels that you would like to send. They will provide you with a quote so you will know exactly what sending your parcel is going to cost you. If you need some help, their customer service is willing and able to assist you. And ParcelCompare is also present on social media such as Facebook, Twitter, Google+ and LinkedIn.
Have you ever send a parcel via ParcelCompare? Then we would like to know how that worked. How easy was it to get a quote via their website? How did sending a parcel work? Did the package arrive safely at the delivery postcode? Or was the parcel lost somewhere in the delivery process? Did they provide you with a tracking code? And what did their customer service department have to say when you had some question, complaint or problem for them to solve? Write a review and tell us what your opinion on ParcelCompare really is so potential customers of ParcelCompare will know what to expect from this parcel delivery company.
Will ParcelCompare deliver your parcel safely? Read customer reviews about this parcel delivery service and their South Africa delivery & international delivery
Having sent a parcel of Christmas presents to Spain in December and upset that the parcel was not delivered but returned back to me early February, they were unable or to lazy to do so ,, I then sent the parcel with a different courier, and it was delivered in 4 days , I had no compensation at all , and would never use this company again , how they manage to continue I do not know ,
Please don’t use this Parcel compare they have lost 2 of my courtier which had very important documents and whin I contacted them they just wrote an email says that they apologies and did even bother to tell me how they managed to loss my document.
If you want your documents to be delivered Safe please don’t use ParcelCompare they are not a professional company
They are bunch of irresponsible people playing with the public
When you hire ParcelCompare, Fastlane or ParcelHero, which are the same company, to deliver your parcel abroad, the delivery service will be carried out by one of the partners, in my situation DHL, to deliver a present in Brazil.
The problem is, regardless what the content is, the partner, just to take the parcel out of their hands, will automatically stamp 'tax to pay' in it and pass it to customs, so any delay will be blamed on them. Customs will try to get the tax from the recipient, even if it is a present. When the person refuses to pay taxes, the parcel will either be disposed/destroyed or returned to the origin, if you paid a higher premium for it to be returned.
DHL, in my situation, didn't charge to return the package to South Africa, twice, as they guaranteed to me and to the recipient in Brazil, but when the package returned to South Africa Parcelcomapre, FastLane, Parcelhero charged me more to deliver the package from their depot in South Africa than what I paid to have it delivered in Brazil.
When something like this happens in this Company you then realize that it doesn't matter how many times you beg they will not pass you to a manager, will not give you a telephone number to contact the manager, will not pass your telephone number to a manager and will a few times even ignore your request.
If you tell them that £35 to return your package from South Africa to South Africa is a bit too much they will give you two options, "Either you pay, Sir or tell us to dispose it" If you ask them why they are charging that monstrous amount they will say that DHL have charged them to return the package to South Africa, which according to DHL in Brazil it was not true.
When someone finally decides to pass you to a higher authority to complain they tell you that you will have to write a LETTER to a PO BOX and wait for a few days for a reply, which then can be in any way they decide to. In my situation, although I requested a phone call nobody ever called me.
You can then try to contact Dan McGeoghan, who is the Director Of Operations at Parcelhero.com Limited, Parcelcompare & Deliver Plus Limited, but he will just ignore your email.
You can then Google for their CEO and try to find a way to contact them and it will take you nowhere.
In summary, this is a company to keep as far as possible.
Eventually, they replied to my two pages letter to their PO BOX and again lied to me saying that DHL in Brazil charged them to return the package, but nobody sent me any proof of it and DHL Brazil denied to have charged any of their companies.
This was the second time I sent the same package to Brazil using their company and in February this year they charged me around £13 to return the SAME package from their depot in Haverhill, but suddenly this time they decided that we had too much inflation or something like this and charged me £35. Both times DHL guaranteed that they haven't charged to return the package.
This company is very disappointing, especially if you have any problem with your parcel and need to talk with one of their managers over the phone, because after you gave them your money, any problems with the parcel is your problem.
Eventually, they decided to give me £15 credit as a gesture of goodwill, which will be added to my ParcelCompare account, which means they gave me nothing, as I am not interested in sending another parcel to Brazil using any of their companies.
I arranged a collection on the 22nd of the month, for the 25th. The collection did not take place on the 25th as scheduled which was a waste of my day because I took a day off work to be available. It baffled me that the update showed the collection took place at 3.25pm however, it is 11.11pm and I am staring at the supposedly collected package which is meant to be delivered on 5th June (their own proffered delivery date). Convenient as they do not work during the weekend so my query cannot be dealt with until Tuesday (Monday is a bank holiday). If they could not arrive and collect the package as agreed, a mere text or email would have sufficed; I would have understood and not have wasted my whole day at home. I will definitely never use parcelcompare again, ever!
crooks. dont use. pay for 2 day service and it gets delivered in 7. cant stand lying companies like these. spread the word and avoid
When they were Fastlane International we used them all the time and had fantastic service and rates.
Now however, our last package arrived past the guaranteed delivery date and the response from their customer service...."not their problem...if the package cannot be delivered they will charge me to return it".
This was a gift to a friend whose son had just died and I needed the gift to arrive before the funeral.
I said that if I did not receive an apology, and confirmation that FedEx will hold the package until my friends return home, I would be leaving a negative review.
Their response from customer service (Charlotte Harper) "Please refrain from issuing threats, our platforms are available to all customers to post their reviews your comments will not altered how your shipment will be handled." - No apology there then!
Still waiting apology.
Still waiting parcel delivery.
Still waiting resolution.
My father and I are a big fan of ParcelCompare, I know this parceling process to another country or even city is so hassle-filled. it consumes so much time and money, also i get so worried until i get the courier on its correct place. However, ParcelCompare is a great option no matter where i am parceling my stuff, they are damn good what they are doing and i am really happy with their service.