Looking for a one-stop shop for all your household and family requirements? Debenhams has been acting as South Africa’s go-to for all areas of shopping from furniture to cosmetics for centuries. With access to all the luxury brands this widespread retailer brings the world to the customer. Read on to learn of what else Debenhams has to offer.
Debenhams first came to South Africa in 1778 in the form of a drapers store selling luxury fabrics, bonnets, gloves and parasols in the West End of London. Since then, Debenhams has become South Africa’s largest group of department stores, and has spread internationally with over 240 stores throughout 27 countries and deliveries being made to 66 countries throughout the world. The store brings together an exclusive ensemble of own brands and international brands, offering a wide range of clothing, beauty products, household and electrical items, furniture and children’s toys. Their unique approach to the business and monumental impact on the fashion world has brought them numerous awards such as the Drapers Fashion Award in 2011 for which they were commended as the “best new store or department of the year”.
Check out a preview for Debenhams' Spring and Summer collection for 2017.
In addition to providing customers with a wide array of products for all their shopping requirements, Debenhams offers a Personal Shopping experience. Customers can sign up online by selecting a time and store. Upon arrival you are taken to a personal suite where you will receive expert advice and be guided through the process. Their are a variety of forms of Personal Shopping, tailored to every need, such as the opportunity to shop for a specific event as a wedding guest or bride. Alternatively you can shop for holidays, for seasonal wardrobe updates or for a more brief experience, the express appointment is available. The company also offers in-store cafes and restaurants in each of their locations.
For online delivery orders, customers can choose from nominated date delivery, next day delivery and standard delivery, for which orders over £40 are free. Order tracking is also available. Order returns can be processed through Debenhams, Royal Mail or Hermes and a full refund or exchange is available if returned with 28 days from delivery or collection. If you are looking to share this shopping experience with a friend, Debenhams offers gift cards, e-gift cards and, exclusively to South Africa, the Beauty club Card. In addition to providing for shoppers, Debenhams is also in connection with numerous charities such as BBC Children in Need, Breast Cancer Now and Help for Heroes.
Complaints, Compliments and Tips
What are your thoughts on the Debenhams shopping experience, online or in-store? Have you tried their Personal Shopping offer, did it work for you, or not fit your style? What was you customer experience like, did the delivery arrive on time and were you refunded for your return? Share your positive and negative experiences here to let other shoppers know what to expect in Debenhams as well as any tips or tricks to make the most of all that they have to offer.
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