What is AllReviews?
AllReviews is a site that collects reviews, opinions and complaints on all shops and web shops in South Africa. Your shopping experience is in your hands so don't rely on the sales talk of some salesman. Instead, trust thousands of opinions of customers that went before you so you can learn from their personal experience. Because let's be honest: who do you trust more? A salesman, your friend with one informed opinion or the opinions of hundreds of customers that bought a computer, laptop, car insurance, flights or mobile phone subscription at that same company?
Experiences, reviews, opinions and ratings written for (and by!) customers.
Do you want to know what customers think of a specific company in South Africa? Check out AllReviews for the opinions of real customers who already have experiences with these companies. That way, you take out an insurance or an energy contract with confidence and peace of mind.
Why was AllReviews founded?
Those of us working at AllReviews have all endured some negative customer experiences of our own throughout our lives. When we had a bad experience with a company, we found out that we wanted to tell our friends and family about it, to prevent them from suffering the same incident. But even by spreading our knowledge to those people around us, we knew that these companies could still do the exact same thing to any other consumer. There was no platform to tell the whole country that they shouldn’t buy there.
On the other hand and fortunately, there are also a lot of cases of excellent customer experiences.
For example, after a power shortage, one energy supplier gave us excellent service and another time one of us received a huge discount after discovering that the warranty on our washing machine had just expired. In these cases, we also wanted to inform the whole country of this wonderful customer service. It is for these reasons that we founded AllReviews.View all experiences
Why do we think experiences are so important?
We believe that companies should be transparent in what thet promise and what they really do. The best way to show this is by letting customers speak that have recent experience with a certain company. We believe that companies should stand for hat they claim. If a company delivers what they promise, there is no reason not to be on AllReviews. Even more, in that case it is a great bill board to show that you only have satisfied customers. That is how we get good and strong companies with a right to exist.
Are the reviews on AllReviews real?
Yes! We can be 90% sure that every reviews that have been written are real. When in doubt (the other 10%) we remove a review from the site. We are fully aware that experience sites can be used to blacken companies onjustly. Therefore we make use of advanced software (IP-adresses, e-mail adresses and conformations etc) to find out where a review comes from.
Are you independent?
We are 100% independent. After we had some bad experiences with certain companies and had nowhere to go to with our complaints, this site has been founded. We have no interest at all to put companies in a positive or negative light. The only interest that we have is that negative comments, but of course positive comments too, are just, so the right companies are rewarded for their efforts.
When a company gets bad reviews, do you give said company a chance to improve?
What we want are reliable companies that do what they promise. Positive reviews are a reward for a company, because it can be a great bill board for the service that is give. After all, the rating and reviews are determined by independent customers. The same goes for a bad review. All we want is for that company to (still) make good on their promise. We look at the nature and gravity of the complaints. If we have been able to determine that the review is warranted, we keep it on the website. If possible (and in most cases, it is possible) we establish contact between the customer and the company in question. So the company gets the chance to rectify either by dispute the complaint or make up in some other way or another. We ask the customer if the issue has been solved and if the customer agrees to the removal of the complaint or addition of a footnote.